Most of our students are working professionals with busy lives. With a membership, you have access to the learning content even when an unexpected deadline pops up at work or you need to take time to care for a sick family member. You can start and stop 24/7, according to your own scheduling needs.
How much time will I need to spend on each course?
We typically design the courses for about 5 to 10 hours per module. You may need more or less time depending on the complexity of the content and the experiences and skills you bring to the course. Some students zip through a course in a month, others take many months.
Do I have to order the workbook separately?
No. Everything you need to complete a course is provided to you in the online class. You have the option to order a print workbook from the Institute’s store that has duplicate and/or complementary content.
What if I can’t attend one of the live meetings?
There are two kinds of online meetings: Master Classes and Group Coaching meetings. Master Classes are recorded. Group coaching meetings are NOT recorded. These meetings are informal and designed to provide the best opportunity for you to get your questions answered. Online meetings are your opportunity to connect live with your peers and instructor. It’s up to you whether you choose to attend or not.
Can I start and stop my membership?
Yes! You can cancel your monthly or annual subscription at any time, retain access up through your expiration date, and re-subscribe any time at either a monthly or annual basis. For example, some members are paying out of their own pockets and subscribe monthly during slow times at work so they can gain new skills and advance their careers.
How do I cancel my membership?
To cancel your membership subscription, click on your name in the top right of the screen, choose "My Account," and then "Billing." There are no refunds. That means that you can cancel at any time, but your subscription will still be available to you until the expiration date. Essentially you are ensuring that your subscription does not auto-renew. Only you have access to your billing information. Please contact email@example.com if you need assistance.
What if I change jobs during the membership term?
If you change jobs during the membership term, make sure you update your account information so that you can continue to access your membership. If your organization paid for your membership, they may request to transfer your seat to another employee. Please contact firstname.lastname@example.org if you need assistance.information.
Can I transfer my seat to my colleague?
Yes! If for some reason you can no longer take advantage of your membership, you can contact us to transfer your seat to your colleague for the duration of the membership term. If you have enrolled in any courses, you will lose any information stored as part of that enrollment. Please contact email@example.com to coordinate the transfer.
Can I get a group discount?
Yes. If you have a team of three or more people, please contact firstname.lastname@example.org to ask about volume discounts. We also offer private training for groups.